SHIPPING
Oversea orders please contact us.
We currently ship only within Hong Kong /Macau.
We ship our orders through our delivery team, and other delivery service providers depending on the products.
For delivery by our team, our standard delivery timing is Monday to Friday, between 11:30am – 4:00pm and Saturday, between 11:30am – 12:00pm.
Upon receiving and preparing your order, we will contact you to arrange the delivery time or to provide you with the tracking number.
Alternatively, you may opt for local pickup, in which case we will contact you to inform that the item is ready for your pickup.
SHIPPING RATES
Enjoy free shipping accessories order above HKD 300.00. These rates are only applicable for orders in Hong Kong.
Enjoy free shipping bicycles order above HKD 8000.00. These rates are only applicable for orders in Hong Kong.
Bicycles order less than HKD 8000.00, a shipping fee HKD 250.00 will be charged.
Oversea shipping rates can be contact us before you proceed to Checkout.
RETURN AND REFUND POLICY
If you’d like to change your order before it is shipped out to you, we’ll gladly process it with no additional costs to you.
If you change your mind about the color or find that the size does not fit after receiving your purchase, don’t sweat it! You may return it to us for an exchange or for a refund within 7 days of the date you received the item (subject to Return Eligibility below). For all returns, we respectfully request that you do this by returning the item in person to our Tsuen Wan Shop.
If your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement.
RETURN ELIGIBILITY
Please ensure that your items meet all of the following returnable conditions:
• Within 7 days after delivery
• New condition and unused
• Original packaging and original labels intact
• Item is not discounted at over 60%
We reserve the right to reject any returns if item does not meet all of the above conditions and if its no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.
REFUND AMOUNT
Please note that all delivery costs are non-refundable, and there is a payment fee at 10% of the price you paid for the item. As such, you will be refunded the following amount:
Refunded Amount = Final Paid Price – Delivery Fee – Payment Fee (10% of Final Paid Price)
Refunds will be issued to the same method of payment as the original payment.
ACCURACY DISCLAIMER
There may be information on the website that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information.
We reserve the right to cancel an order and refund customers’ money because of pricing errors, or for any reason, at any time, without prior notice.
If you have purchased an item that has been inaccurately described, let us know and we are happy to arrange for a prompt exchange or refund.